What shipping options do I have?
We ship USPS Priority Mail, which can take up to 3 days for delivery. Due to COVID-19 some orders are taking longer for delivery.
The Gwinnett Stripers are not responsible for delays caused by USPS. We recommend placing orders well in advance of the time you need the order in hand. Some orders are taking up to 14 business days to be delivered once they leave our stadium. Due to COVID-19 USPS is experiencing unprecedented volume increases and limited employee availability. We appreciate your patience and will do our best to process orders placed through our store in a timely manner.
How do I calculate my shipping and handling costs?
In order to calculate your shipping costs, simply place the item(s) in your shopping cart, go to checkout and enter your shipping address information and you can see the shipping costs for your desired item(s). Be sure to select the correct shipping method to calculate an accurate amount for your desired shipping.
What are the Shipping Costs?
Shipping of items is based on availability of items, shipping locations, shipping method selected and credit card authorization.
We will make every attempt to list only in-stock items in, however there may be instances when a popular item may sell out quickly. Should this occur your order will be adjusted and processed immediately. Your credit card will only be charged for those items shipped.
In the event of a credit card problem, we will e-mail you immediately to inform you of the situation. We will then wait up to 10 business days for your response and then e-mail you once more before canceling the order. Customer Service will respond to your e-mail within 48 business hours. Hours of operation for e-mail are Monday - Friday 9:00 am - 5:00 pm PST.
How long does it take to process orders?
Due to the high volume of orders we receive daily, our policy allows for up to 3-5 business days before your order is shipped out. Sometimes we are able to ship our orders out within days of your original order place date.
Tracking your order
You will receive a tracking # for your order in your shipping confirmation email.
Please review the following information regarding when you can expect your order.
- USPS Priority Mail: After your order is shipped out, you should receive your order within 2-14 business days.
Please be advised that certain mail carriers do not include weekends or holidays as ship dates.
It is the goal of the Gwinnett Stripers to provide excellent customer service through the online ordering and shipping process; however there are circumstances beyond our control for which we are not responsible.
Do you ship to Canada or International?
International shipping is available. Once you have selected the items you want to purchase you can head to the checkout. Click the blue ‘International Shipping’ button to make your purchase.
International customers are responsible for all shipping and service fees.
Promotional codes and discounts are not valid on any international order.