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Due to COVID-19 our offices are voluntarily closed until further notice. All orders and customer service emails/messages will be processed and answered in a timely manner, please be patient as we are not in the office at this time. Please allow for an extra 5 business days for shipping, on top of our normal shipping policy. Sorry for any inconveniences this may cause. ORDERS PLACED AFTER 12PM ON JULY 23rd, WILL BE PROCESSED AND SHIPPED STARTING AUGUST 3rd.

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    What shipping options do I have?

    We ship USPS Priority Mail, which can take up to 3 days for delivery. 

    How do I calculate my shipping and handling costs?

    In order to calculate your shipping costs, simply place the item(s) in your shopping cart, go to checkout and enter your shipping address information and you can see the shipping costs for your desired item(s). Be sure to select the correct shipping method to calculate an accurate amount for your desired shipping.

    What are the Shipping Costs?

    Shipping of items is based on availability of items, shipping locations, shipping method selected and credit card authorization.

    We will make every attempt to list only in-stock items in, however there may be instances when a popular item may sell out quickly. Should this occur your order will be adjusted and processed immediately. Your credit card will only be charged for those items shipped.

    In the event of a credit card problem, we will e-mail you immediately to inform you of the situation. We will then wait up to 10 business days for your response and then e-mail you once more before canceling the order. Customer Service will respond to your e-mail within 48 business hours. Hours of operation for e-mail are Monday - Friday 9:00 am - 5:00 pm PST. 

    How long does it take to process orders?

    Due to the high volume of orders we receive daily, our policy allows for up to 3-5 business days before your order is shipped out. Sometimes we are able to ship our orders out within days of your original order place date.

    Tracking your order

    You will receive a tracking # for your order in your shipping confirmation email.

    Please review the following information regarding when you can expect your order.

    • USPS Priority Mail: After your order is shipped out, you should receive your order within 2-14 business days.

    Please be advised that certain mail carriers do not include weekends or holidays as ship dates.

    It iby ts the goal of the Gwinnett Stripers to provide excellent customer service through the online ordering and shipping process; however there are circumstances beyond our control for which we are not responsible. Packages shipped and delivered to the designated address but, not received, is one circumstance in which we can not assist in the pursuit of that package. A delivered package which is not received he recipient must be pursued through USPS by that individual.  Should this unfortunate circumstance occur, it is not that we would not like to help our customers, but once delivered by the postal service only the customer can file the complaint and have it pursued. 

    Do you ship to Canada or International?

    Currently we do not ship to addresses outside the US. As a result of the higher incidence of overseas credit card fraud, our security for these types of orders has been heightened. We apologize for the inconvenience this may cause.