Return Policy

If for any reason, you are not completely satisfied with your order, return it within 30 days for a replacement or exchange. All  exchanged items must have all tags attached to the item. If the item does not have tags, it is not eligible to be  exchanged. 

All clearance items, bundles, and mystery boxes are Final Sale, these items are not eligible to be refunded or exchanged.

To help us rapidly process your request, please return a copy of your receipt with the merchandise as well as a note with your reasoning for the return. We recommend that you return items via an insured mail service for your protection.

Please note that Gwinnett Stripers Official Store will only refund shipping if your return was a result of our error. You are responsible for the shipping costs to ship the item(s) back to us if the error is on your end. We will ship the item(s) you are exchanging back to you free of cost. 

Damaged or Defective Items

If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry by using the contact us form. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request. The item can only be returned if all tags are attached to the item. 

We will follow up and refund your cost to your credit card. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us. 

Partial Orders

If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

If you received an email stating one of your items is currently backordered or may experience a delay, please review that email to inform you of when your item will be shipped out. 

Wrong item received

If you received a incorrect order, please send us an email with the details of your incorrect order inquiry by using the contact us form.

We will refund you for your shipping costs on the order. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us. All tags must be on the item(s) to be eligible for the exchange. 

When can I expect my credit to be completed?

Due to the high volume of credit requests we receive, please allow up to 14 business days to fully process any credit requests.